PORTO ARTS CLUB TERMS AND CONDITIONS
Introduction
The following terms and conditions (“T&C”) apply to you and Porto Arts Club in every relation you might established, including but not limited to when you make an application to become a member of the Club and during the membership.
That means that when you enter in any relation regarding Porto Arts Club you expressly accept these T&C.
Please read this document carefully, as it affects your rights and duties.
Information about the owner:
Name - “PROBABLY PERMANENT - LDA”
Nationality: Portuguese
Registered number at the Conservatória do Registo Comercial and NIPC n.º: 515734993, Headquarters: Rua de Santos Pousada, n.º 57, 4.º, sala 17, freguesia de Bonfim, concelho do Porto, Portugal
Address for the purpose of this T&C: Rua Bela 24, n.º 34, 4150-464 Porto, Portugal
Email: info@theportoartsclub.com
About the Club
Porto Arts Club is a members’ club and a curated community designed for both work and play. It is home to a creative community of like-minded locals and global travellers alike to work and socialize in a peaceful but stimulating environment.
Located in Foz do Douro, Porto, the Club is a landmark of contemporary art and design, also featuring the Blue Bar, the last work of legendary Swiss architects Trix and Robert Haussmann.
The Club features diverse spaces created to harbour a range of activities from exhibitions and live music to food and wine events.
Our indoor and outdoor spaces can be adapted to all individual or corporate members' needs and can cater to many events, from an intimate birthday party to a product launch.
Our one or two bedroom luxury Apartments offer a unique experience and are available for either a short trip to longer stays, for both business or leisure.
Our membership tiers offer a range of benefits and exclusive access to the Club’s spaces and amenities, monthly events and network of creative professionals. We also offer a reciprocal program with other Clubs and institutions around the world and members can enjoy access when traveling abroad.
Address
Rua Bela 24 – 34,
4150-464 Porto, Portugal
Hours of operation
Tuesday to Wednesday
9am to 11pm
Thursday to Saturday
9am to 2am
Meal times
Tuesday to Friday
Refreshments and small plates from 09:00
Club menu from 15:00
Dinner: 18:00 - 23:00
Saturday
Brunch from 12:00
Dinner from 18:00
Contacts
CLUB
For general enquiries:
Email: info@portoartsclub.com
Phone: +351 927 425 052
MEMBERSHIP AND EVENTS
For membership and event related enquiries:
Email: members@portoartsclub.com
Phone: +351 963 439 934
Our Ethos
Wellbeing & Art: Enjoy life in a peaceful but stimulating environment, while nurturing the body, mind and spirit.
Diversity, Equity and Inclusion: Embracing cultural diversity and creating a welcoming atmosphere for all, at Porto Arts Club we ensure all members and staff feel respected, valued, and empowered to contribute.
Community: Nurturing a creative and engaged community for members and guests alike, our year-round programming is shaped by our members. Our committees are at the core of the Club: members are invited to become active participants by joining one or more committees shaping the content and life of the Club. Groups of eight to twelve members include Gastronomy & Oenology Cooking & Baking, Mixology, Visual Arts & Exhibitions, Design & Architecture, Fashion, Dance & Music, Literature & Film, Wellness & Mindfulness, Ecology & Sustainability, Diversity, Equity & Inclusion, Sports, and Youth.
House Rules
Entering and Leaving the Club: Members and guests are expected to behave respectfully when entering or leaving the Club, in order to protect the quality of our social environment and our neighbours.
Upon arrival at the Club, members must sign in at the front desk, sharing their name and membership number. If accompanied by guests, members will share their guests' names and contact information.
Should a guest of a member arrive at the Club before the member, guests will be asked to wait for the member's arrival in order to be allowed into the Club.
Members may not be separated from their guests within the Club, or allow their guests to remain on the premises in the absence of the host Member. Members are responsible for the conduct of their guests and must ensure guests abide by the Club Rules.
All members and their guests are expected to conduct themselves with gentle manners in all interactions between staff and each other.
We reserve the right to refuse entrance or service to non-members at our discretion.
Dress code: We embrace a casual chic dress code that reflects the Club’s relaxed yet sophisticated spirit. To maintain the ambiance of our shared spaces, we kindly ask members and guests to refrain from wearing sportswear, including ripped jeans, gym attire, bathing suits, flip-flops, or walking barefoot, except in designated outdoor areas or when partaking in specific activities where such attire is appropriate.
Animals: While we love animals, they are not allowed in Club premises with the exception of certified service dogs. Dogs are welcomed to stay at the apartments, subject to advance booking of our pet package.
No Children Policy: Only adults aged 18 and over are allowed entry. The Club will organise family days and events, on these occasions, children are welcomed. During these events children must be accompanied by an adult at all times.Children over the age of 12 are allowed to stay at the Apartments.
Tobacco Policy: Smoking is strictly prohibited in all indoor Club areas and only permitted in designated outdoor areas.
Drugs/illegal substances: The use, possession, or distribution of illicit substances is prohibited.
Food & Beverages: Bringing outside food or beverages is prohibited. We are happy to cater to special dietary requirements and needs upon request.
Guests are required to inform the Club in advance of any allergies, dietary restrictions, or medical conditions that may require special arrangements during their visit. Failure to do so may limit the Club’s ability to meet these needs and ensure the guests’ safety and comfort.
Privacy and Technology: Members and guests must respect the privacy of others.
Mobile Phones/Computers: Mobile phones must be set to silent mode. Calls, online meetings and the use of computers should be made in designated areas for work during Club hours, from 9 am to 6 pm.
Cameras/Recording Devices: No photography or video recording is allowed in the Club.
Press and Social Media: Members and guests are not allowed to share or communicate information about other members, guests, or private events to the press or on social media, except with the Club’s prior approval.
House Events and Corporate events: Images from events may be used for promotional purposes with members’ consent or amongst members on our platform only.
Use of premises: Access to the Club is permitted to members and their guests during published opening hours only. Arrangements outside these business hours can be made upon request and based on availability. Occasional closures for private events or maintenance may occur, and members are expected to respect these arrangements. Spaces however are available to members at all times during hours of operation.
Event Attendance: Participation to Club events is subject to availability, by pre-booking.
Misconduct and disciplinary procedure: Members and guests must adhere to the Club’s rules. Any misconduct will be brought to the Board of Directors and may lead to suspension or termination of one’s membership.
Consumption bills: Members are requested to settle their bill and that of their guests on the day of service, before departure. Monthly billing is available for corporate members upon request. Vouchers and gift cards are available.
Memberships Terms & Conditions
Membership eligibility: Memberships are available for adults over the age of 18.
Application process: Applicable to individuals and corporations, by invitation, by referral, by submitting a form through our website or in writing.
* Disclaimer: the Club maintains the right to refuse applications.
Required documents: Passport or other valid ID.
Admission of members: Requests will be carefully reviewed within 30 days of submission. At the time of application it is recommended that prospective members have 2 referrals.
Duration of the memberships: Memberships are valid for 1 year. They start on the 1st day of the calendar month following the member’s written acceptance and payment of the membership in full unless otherwise agreed.
Entrance Fees and Annual Dues: There is a one-time joining fee plus an annual fee according to the category of membership.
Privileges and benefits, duties and responsibilities: Privileges and benefits, duties and responsibilities vary according to membership categories. Details are specified in the subscription form.
Membership only confers the rights and privileges stipulated in the membership categories and does not confer any other rights whatsoever, for example, it does not confer any ownership or partner or shareholder or associate rights in relation to Porto Arts Club and/or the owner of Porto Arts Club.
Payment methods: We operate a cashless system. Payments are accepted in the form of credit and debit cards or wire transfers.
Cancellation: If a member chooses to cancel their membership during the membership year no refunds will be issued for the remaining year.
Renewal: Memberships are carried forward from one year to the next unless otherwise requested. Updated terms and conditions will apply. Payment is expected 30 days prior to the end of the running membership.
Termination of Membership: The Club reserves the right to terminate a membership for any reason deemed necessary by the management, including but not limited to, violations of Club rules, behaviour detrimental to the Club’s reputation or to the wellbeing of our community, member’s failure to pay for any charges or any expenses incurred due to the Club. Termination results in the forfeiture of any remaining membership fees.
Events, Bookings And Space Activation
The calendar of events will be shared weekly with all members, with information available on our website via the members login.
The following terms and conditions apply for the following reservations:
Food & Beverage Dining Reservations: No deposit required at time of booking. Bookings can be amended or cancelled 24 hours prior to booking date at no penalty. For late cancellations, a fee of €25 per person applies.
Ticketed Events: Advance purchase required with payment in full and non-refundable.
Accommodation: 100% payment is required at the time of booking. Cancellations or changes made up to 1 day before the booking date will incur no cancellation fee. For cancellations made less than 1 day prior to the booking or in the case of a no-show, the deposit is non-refundable.
Private events: A 50% deposit is required at the time of booking. The remaining 50% payment for contracted services is due 15 days prior to the event date. The final bill, including any additional consumption, must be settled on the day of the event.
Cancellations or changes made up to 30 days before the booking date will incur no cancellation fee. For cancellations made between 15 and 30 days prior to the booking, the 50% deposit is non-refundable. For cancellations made less than 15 days before the event, the full deposit is non-refundable.
Force Majeure: In cases of unforeseen circumstances (e.g., natural disasters, government restrictions), deposits may be credited for future events at the discretion of management of the Club.
Guest Policy
Guests admissions: Members are allowed to bring 2 to 5 guests at all times, depending on their membership category, and to prebook events for their guests, such as lunch, dinner and other events, for up to 10 people, excluding private hires. The Blue Bar will generally be open to members and their guests, though we reserve the right to designate it as members-only during select times to preserve the intimacy of the space.
All guests must be registered and checked in by a member and are required to sign the guest book and show government-issued photo ID upon entry.
Liability: Members are responsible for the conduct of their guests and adherence to house rules. Members are also responsible for their guests’ tabs for all consumption at the Club, except for accommodation and merchandise. Any violations by guests may result in actions taken against the hosting member.
Use of premises: Guests have access to the Club’s premises and are allowed to book apartments by referral, subject to availability.
Guest Access Limitations: Each member may invite guests to the Club, provided they adhere to all Club rules and policies. However, no individual guest may visit the Club more than 6 times per calendar year, regardless of the number of members by whom they are invited. The Club reserves the right to track guest visits and deny entry to any individual who has reached the annual limit. It is the responsibility of each member to ensure their guests comply with this policy.
Safety And Security
Accidents and Injuries: Members and guests must adhere to health and safety rules. Any accidents or injuries should be reported promptly.
Video Surveillance - CCTV: Video surveillance operates for security purposes.
Belongings: Members are asked to keep their belongings with them at all times and take them with them when they leave. Any items not checked in with a valid ticket are not the responsibility of the Club. A suitcase storage service may be requested in advance. Valet service is available on special events. For any misplaced property please contact a member of the management team or email info@portoartsclub.com
Supply Conditions
The supply conditions for products and provision of services will be defined according to these T&C and regarding the conditions that are not expressly stipulated in these T&C according to the nature of the products and services to be provided, including accommodation, events, and food & beverage, and in any case will always be subject to availability and case by case pre-established agreements.
Disclaimer
Porto Arts Club accepts no liability whatsoever, with the sole exception of liability resulting from mandatory legal rules that cannot be waived.
The member accepts that the use and enjoyment of Porto Arts Club is at his own risk, and that Porto Arts Club as well as the services and products made available by Porto Arts Club are made available ‘as it is’, ‘as available’, with no guarantees of uninterruption, as well as accepting that the information provided is not guaranteed to be exhaustive.
Porto Arts Club shall not be liable for:
a) Damages attributable to the member;
b) Damages attributable to third parties, including but not limited to any other members;
c) Damages arising from acts of God or force majeure.
d) In all situations where there is a breach of any provision of the T&C and any rules.
e) In all other situations where it is not liable under the law.
Right Of Withdrawal
Where applicable, for the purposes of the DL n.º 24/2014, de 14/02, in the current wording, the customer has the right to freely terminate the contract without incurring any costs, other than those set out in Article 12(3) and Article 13, where applicable, and without needing to provide any reason within 14 days or in the case of off-premises contracts referred to in Article 3(i)(ii) and (v), within 30 calendar days. of the day following the day:
a) The day on which the contract is concluded, in the case of service contracts;
b) The day on which the consumer or a third party, other than the carrier, indicated by the consumer acquires physical possession of the goods, in the case of sales contracts, or:
i) From the day on which the consumer or a third party, other than the carrier, indicated by the consumer acquires the physical possession of the last good, in the case of several goods ordered by the consumer in a single parcel and delivered separately.
(ii) the day on which the consumer or a third party, other than the carrier, indicated by the consumer acquires physical possession of the last lot or item, in the case of the delivery of a good consisting of several lots or items;
(iii) the day on which the consumer or a third party other than the carrier indicated by the consumer acquires physical possession of the first item, in the case of contracts for the periodic delivery of goods over a given period;
In order to exercise his right of withdrawal, the customer must notify Porto Arts Club of his decision to withdraw from the contract by means of an unequivocal written statement, sent with proof of receipt, to the email address or Porto Arts Club 's address indicated in the T&C, and for this purpose, if he so wishes, the customer may use the following model withdrawal form:
Model withdrawal form
(you should only complete and return this form if you wish to withdraw from the contract)
- To [insert here the name, geographical address and, if applicable, the e-mail address of the professional]:
- I/we hereby give notice (*) that I/we are withdrawing (*) from my/our (*) contract of sale for the following goods/for the provision of the following service (*)
- Requested on (*)/received on (*
-Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is served on paper)
(*) Delete as appropriate.
In the event of cancellation of the contract, the customer is obliged to return the products no later than 14 days from the day on which he informed Porto Arts Club of the cancellation of the contract, bearing all the costs of the return. In the event of cancellation of the contract, the customer will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from the possible choice of a shipping method other than the least expensive normal shipping method offered by Porto Arts Club), no later than 14 days from the date of receipt by Porto Arts Club of the notice of cancellation, with the refund being withheld for as long as the products have not been received or the customer has not provided proof of the return of the products. The return of products is only allowed and therefore the customer will only be refunded the payments he has made if the products are returned by the customer in good condition and with complete original packaging.
The consumer cannot terminate the contract in the situations provided for in art. 17 of DL n.º 24/2014, of 14/02, in its current wording, the content of which is transcribed below:
“‘a) Provision of services with an obligation to pay, when:
(i) the services have been fully performed after the prior express consent of the consumer in accordance with Article 15; and
ii) The consumer recognises that he loses his right of withdrawal if the contract has been fully performed by the trader in that case;
b) The supply of goods or services, the price of which depends on fluctuations in financial market rates which the supplier of goods or services cannot control, and which may occur during the withdrawal period;
c) Supply of goods made to the consumer's specifications or manifestly personalised.
d) Supply of goods which, by their nature, cannot be reshipped or are likely to deteriorate or quickly become out of date;
e) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery;
f) Supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
g) Supply of alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, the delivery of which can only be made after a period of 30 days, and the actual value of which depends on market fluctuations that cannot be controlled by the professional;
h) Supply of sealed audio or video recordings or sealed computer programmes from which the consumer has removed the seal guaranteeing their inviolability after delivery;
i) Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the dispatch of such publications; j) Concluded at public auction;
k) Supply of accommodation for non-residential purposes, transport of goods, car hire services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
l) The supply, other than on a tangible medium, of digital content, if performance of the contract has begun and the consumer is obliged to pay as a result, when:
(i) the consumer expressly consents in advance to performance commencing during the withdrawal period and recognises that his consent entails the loss of the right of withdrawal; and
(ii) the digital content provider has provided confirmation in accordance with Article 9(2) or Article 6;
m) Provision of repair or maintenance services to be carried out at the consumer's home at his request.”
General
Tipping: Tipping at members’ discretion on the day of service..
Porto Arts Club Trademark: The use of trademarks and intellectual property without prior written permission is forbidden.
Interpretation of the Rules: Disputes relating to different interpretations of our rules and regulations, including but not limited to the T&C, should be submitted to the Managers /Board of Directors of the owner of Porto Arts Club. The decision of the Managers /Board of Directors is final.
Changes to the T&C: The Club may change or amend the T&C and the rules at any time at its own criteria and with immediate effects with notifications provided to members.
Law and Jurisdiction: The T&C and any dispute regarding the Porto Arts Club shall be governed by Portuguese Law and shall be settled exclusively by the competent court of Porto.
Where applicable, for the purposes of article 18 of DL n.º 144/2015, of 08-09, consumers are informed that, in the event of a dispute, they may appeal to “Resolução Alternativa de Litígios (RAL)”, with the following “RAL” entities available:
Centro de Informação de Consumo e Arbitragem do Porto (CICAP): http://www.cicap.pt
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL): http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE): http://www.triave.pt/
Centro de Informação, Mediação e Arbitragem de Consumo (CIAB): http://www.ciab.pt/pt/
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC): http://www.arbitragemdeconsumo.org/
Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (CACRC): http://www.centrodearbitragemdecoimbra.com
Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL): http://www.consumoalgarve.pt
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM): http://www.srrh.gov-madeira.pt
Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL): https://arbitragem.autonoma.pt
Contact Us: Members can contact the Club directly for inquiries or questions regarding any rules and T&C at members@portoartsclub.com